For projects such as Website Development, Messenger Chatbots and Meta Business Services

• Both parties meet over Zoom to discuss the project, establishing a foundation for collaboration.
• You provide project details through our submission form, enabling us to understand your requirements comprehensively.
• You supply all required branding elements, ensuring a cohesive representation of your business in the project.
• We engage in a detailed discussion regarding the project framework, aligning our approach with your vision.
• Upon agreement, we send you an invoice for the services, and upon completion of the payment by the due date, we proceed to the next step.
• An onboarding Zoom session initiates the project, ensuring clarity and alignment from the outset.
• The project officially begins, and our dedicated team fully engages in bringing your vision to life.
• We take you through a test drive over a recorded Zoom session, then send instructional videos for your reference, ensuring you can manage the edits and updates yourself.

Our process for handling any troubleshooting issues:

• Both parties meet over Zoom to discuss the issue, allowing for a comprehensive understanding of the problem.
• Relevant Information about the issue, such as its nature, is collected to facilitate a thorough analysis.
• We analyse the provided information to understand the root cause of the issue, ensuring a targeted approach to resolution.
• We discuss the resolution of the problem and establish a timeline for resolving it, outlining the terms, including estimated cost and what is included in the troubleshooting process.
• Upon agreement, we send you an invoice for the services, and upon completion of the payment by the due date, we proceed to the next step.
• We implement the agreed-upon troubleshooting plan, leveraging our expertise to address the issue effectively.
• Once the issue is resolved, necessary changes are implemented, and we seek confirmation from you that the issue has been satisfactorily resolved, ensuring your satisfaction with the resolution.

Our process to assist you with your online and social strategy:

• Both parties meet over Zoom to discuss your needs and goals, laying the groundwork for a tailored digital strategy.
• Upon agreement, we send you an invoice for the services, and upon completion of the payment by the due date, we proceed to the next step.
• We research to understand your industry, competitors, target audience, and current digital presence, providing a solid foundation for strategy development.
• Based on our research, we create a tailored digital strategy aligned with your business goals, emphasising clear and reasonable objectives.
• We present the proposed digital strategy, highlighting the rationale behind each recommendation, and engage in detailed discussions to ensure alignment with your vision and expectations.
• An implementation plan outlining timelines, responsibilities, and required resources is discussed and finalised, ensuring a smooth execution of the digital strategy.
• We execute the digital strategy according to the agreed-upon plan, continuously monitoring and adjusting to optimise its effectiveness.
• Collaboratively, we identify opportunities for continuous improvement and innovation, ensuring that your digital strategy evolves in sync with you